Privacy Policy

Last updated: January 2025

1. Introduction

Emmara ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Paak sports club management platform.

2. Data Controller

Emmara is the data controller for the personal data processed through Paak. For any questions about this policy, contact us at: privacy@emmara.fr

3. Information We Collect

3.1 Account Information

  • Name and contact details
  • Email address
  • Club/organization information
  • Billing information

3.2 Member Data (processed on behalf of clubs)

  • Member names and contact details
  • Membership information
  • Payment history
  • Health information (if provided by clubs)

4. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process payments and send invoices
  • Send service-related communications
  • Respond to your requests and support needs
  • Improve our platform and develop new features
  • Comply with legal obligations

5. Data Storage and Security

All data is stored in European data centers (France/Germany), ensuring compliance with GDPR requirements. We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and access controls.

6. Data Sharing

We do not sell your personal data. We may share data with:

  • Payment processors (Mollie) for payment processing
  • Cloud infrastructure providers (European providers)
  • Legal authorities when required by law

7. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@emmara.fr

8. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, unless retention is required by law.

9. Cookies

We use essential cookies for the functioning of our platform. We do not use tracking cookies or third-party advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: